Privacy Policy

1. Information We Collect

tk7779 collects personal data that is necessary to operate a safe, fair, and compliant online gambling platform. The categories of data we collect are outlined below. We collect only what is reasonably required for the stated purpose and do not gather excessive or irrelevant information.

1.1 Registration and Identity Data

When you create an account on tk7779, we collect the following information:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — collected for the purpose of verifying that you are aged 18 or above before allowing account access.
• Country of residence — used to assess eligibility, apply relevant terms, and ensure compliance with applicable regulations.
• Contact number — used for account security alerts, two-factor authentication (where enabled), and customer support.
• Email address — used as the primary communication channel for account notifications, promotional communications (where opted in), and support correspondence.
• Username and password — used to authenticate your identity when logging into the Platform. Passwords are stored in hashed form and are never accessible to tk7779 staff in plain text.

1.2 Identity Verification (KYC) Data

To meet responsible gaming obligations and prevent fraud, tk7779 may request the following verification documents at certain stages of your account lifecycle:

• A copy of a government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of current residential address (a utility bill, bank statement, or official government letter dated within the last three months).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad account showing your registered name).

KYC documents are reviewed by trained verification staff and stored securely in encrypted form. They are used solely for the purpose of identity confirmation and fraud prevention.

1.3 Financial and Transaction Data

When you make a deposit or request a withdrawal, we process and retain records of:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Transaction amounts in Bangladeshi Taka (৳) and timestamps.
• Transaction reference numbers provided by your payment provider.
• Deposit and withdrawal history for the lifetime of your account.

tk7779 does not store raw card numbers or full mobile banking PINs. Payment credentials are handled exclusively by your payment provider's secure systems.

1.4 Betting and Gaming Activity Data

We maintain records of all betting and gaming activity on your account, including:

• Sports bets placed (market, odds, stake, outcome, settlement).
• Casino game sessions (game title, provider, bet size, result, duration).
• Bonus and promotion redemption history.
• Responsible gaming tool settings (deposit limits, self-exclusion periods, session limits).

This data is retained for fraud detection, dispute resolution, regulatory compliance, and to personalise your experience on the Platform.

1.5 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it.
• Browser type, version, and operating system.
• Device type (desktop, mobile, tablet) and screen resolution.
• Session timestamps, page views, and navigation patterns.
• Referring URL (the site or search engine you came from, if applicable).

This technical data is used for security monitoring, platform optimisation, and fraud prevention. It is not used to identify you personally in isolation.

1.6 Customer Support Communications

When you contact the tk7779 support team via live chat or email, we retain records of the conversation, including the nature of your query, timestamps, and any resolution provided. These records are used for quality assurance, training, and to maintain an accurate history of account interactions.

2. How We Use Your Data

tk7779 uses the personal data it collects for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected.

3. Legal Basis for Processing

tk7779 processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

3.1 Contractual Necessity

The majority of data processing carried out by tk7779 is necessary to perform the contract between you (as a registered player) and us (as the platform operator). This includes creating and managing your account, processing bets and payments, providing customer support, and awarding bonuses. Without this data, the contractual relationship cannot function.

3.2 Legal Obligation

Certain processing activities are required to comply with legal obligations, including age and identity verification (KYC), anti-money laundering checks, and responsible gaming obligations. tk7779 is required to retain records of these activities for a defined period even after account closure.

3.3 Legitimate Interests

tk7779 processes some data based on legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security monitoring, and improving the quality and personalisation of our service. Where we rely on legitimate interests, we have conducted a balancing assessment to confirm that our interest does not disproportionately impact your privacy.

3.4 Consent

Where processing is based on consent — for example, sending you marketing emails or using non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent will not affect your ability to continue using the Platform.

4. Data Sharing and Disclosure

tk7779 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually bound to protect it.

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, City Bank, Dutch-Bangla Bank, Visa, or Mastercard). The data shared is limited to what is required to complete the specific transaction and is governed by the payment provider's own privacy policy and security standards.

4.2 Game Software Suppliers

The casino games and sportsbook odds feeds on the Platform are provided by third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These suppliers may receive session-level data (such as your player ID, game session ID, stake, and result) in order to operate their games correctly and conduct audits. They do not receive your full personal identity data.

4.3 Identity Verification Providers

tk7779 may use third-party KYC and identity verification service providers to assist with the review of submitted documents and the detection of fraudulent IDs. These providers operate under strict data processing agreements and are not permitted to use your identity data for any purpose outside of the verification task.

4.4 Legal and Regulatory Disclosure

tk7779 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where legally required to do so — for example, in response to a valid court order, a law enforcement investigation, or a statutory reporting obligation related to suspected money laundering or fraud. We will notify you of such disclosures where permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of tk7779's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address, and the acquiring entity will be required to honour the terms of this Privacy Policy.

5. Cookies and Tracking Technologies

tk7779 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather anonymised analytics data. The following table describes the types of cookies we use and their purposes.

5.1 Managing Your Cookie Preferences

You can control cookie settings through your browser's privacy settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the Platform — particularly for strictly necessary cookies required for your login session. Disabling analytics or marketing cookies will not prevent you from using the Platform's core betting and gaming features.

5.2 Local Storage and Similar Technologies

In addition to cookies, tk7779 may use HTML5 local storage to store small amounts of non-sensitive preference data on your device (such as UI layout settings or recently viewed game categories). This data is stored locally on your device and is not transmitted to our servers unless explicitly required for a Platform feature.

6. Data Retention

tk7779 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention schedule provides a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without restriction.

7. Your Privacy Rights

As a registered player on tk7779, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the privacy team at [email protected] with your account username and the specific right you wish to invoke. We will respond within a reasonable timeframe and in no case later than 30 days.

8. Data Security

tk7779 applies a layered approach to data security, combining technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, disclosure, alteration, or destruction of your personal data.

8.1 Technical Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and tk7779's servers.
• Password hashing using industry-standard algorithms — plain text passwords are never stored or accessible to staff.
• Firewalls and intrusion detection systems monitoring for unusual traffic patterns or unauthorised access attempts 24/7.
• Database-level encryption for stored personal data, including KYC documents and payment records.
• Access controls ensuring that only authorised personnel with a specific operational need can access player personal data.
• Regular penetration testing and security audits conducted by independent security professionals.

8.2 Organisational Measures

• Staff who access personal data are required to undergo data privacy training and are bound by confidentiality obligations.
• Access to player personal data is logged and subject to regular internal audit to detect and prevent insider threats.
• Third-party service providers who process personal data on behalf of tk7779 are required to sign data processing agreements and demonstrate adequate security standards before engagement.

8.3 Data Breach Response

In the event of a data security breach that poses a material risk to your rights and freedoms, tk7779 will notify affected players without undue delay and no later than 72 hours after becoming aware of the breach. The notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach.

9. Third-Party Services

The tk7779 Platform integrates with a number of third-party services to deliver specific features and functionality. Each integration involves a defined and limited data sharing relationship, as described below.

9.1 Game Providers

Casino and crash game content is delivered via certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive session-level identifiers to operate their game engines. They are contractually prohibited from using this data for purposes beyond game delivery and auditing. Their respective privacy practices are governed by their own privacy policies, which are available on their corporate websites.

9.2 Payment Gateways

Payment transactions are routed through the secure APIs of bKash, Nagad, Rocket, Upay, City Bank, Dutch-Bangla Bank, and international card processors for Visa and Mastercard. Transaction data shared with these providers is limited to what is required for payment authorisation and settlement. tk7779 does not store raw payment credentials — all sensitive payment data is tokenised or processed entirely within the payment provider's secure environment.

9.3 Analytics Services

tk7779 may use privacy-respecting analytics tools to understand how players navigate the Platform, identify technical issues, and measure the effectiveness of design changes. These tools process anonymised or pseudonymised data only and are configured to prevent the transmission of personally identifiable information. IP addresses collected by analytics tools are truncated before storage.

9.4 Customer Support Platforms

Our live chat and email support operations may be powered by third-party helpdesk software. Support agents who access your account data do so through controlled, audited interfaces. Conversation records are retained in accordance with the data retention schedule in Section 6.

10. Policy Updates and Contact

10.1 Updates to This Privacy Policy

tk7779 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via the email address on file at least 14 days before the updated policy takes effect. The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you are entitled to close your account and request deletion of your personal data in accordance with your rights described in Section 7, subject to any applicable legal retention requirements.

10.2 Minor Updates

For non-material updates — such as clarifications of existing language, corrections of typographical errors, or updates to contact information — tk7779 may revise the Policy without proactive email notification. The updated Policy will be posted on this page with a revised "Last Updated" date, and we recommend that you review it periodically to stay informed of our current practices.

10.3 Contact the Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk7779 processes your personal data, please contact our privacy team using the details below. We are committed to resolving privacy-related enquiries promptly and transparently.